DEPARTMENT: Financial Aid
REPORTS TO: Director of Financial Aid
LOCATION: New Ulm, Minnesota
EMPLOYMENT TYPE: Non-Exempt (Hourly) | 0.375 FTE – Part-time (15-hours weekly)
RANGE: $15.00 ­­– $17.00

SUMMARY

Martin Luther College is seeking a welcoming, organized, and service-oriented Receptionist to serve as the first point of contact for students, workers, visitors, and the public. This position creates a positive first and lasting impression with exceptional customer service, directing inquiries, supporting mail and shipping services, and assisting with financial transaction processing. As a visible representative of the college, the Receptionist plays an important role in ensuring smooth operations while extending Christian hospitality.

This position is ideal for someone who enjoys serving others, thrives in a people-focused environment, and takes pride in staying organized while balancing a variety of daily responsibilities. The successful candidate is dependable, friendly, detail-oriented, and enjoys being part of a collaborative campus community where every interaction contributes to the mission of preparing Christian leaders for service.

KEY RESPONSIBILITIES

  • Welcome and assist campus visitors with professionalism and hospitality.
  • Answer, screen, and direct incoming phone calls and inquiries.
  • Provide accurate information about campus offices, services, and events.
  • Open, close, and maintain the reception area.
  • Process routine financial transactions and customer payments.
  • Balance the cash drawer and maintain transaction records.
  • Process outgoing mail and packages, and provide support with mail distribution as necessary.
  • Send and receive faxes, manage credit card checkout, and distribute dining hall tickets.
  • Prepare daily receipts and deposits for Financial Services.
  • Perform general administrative and clerical support.
  • Coordinate reception coverage with staff and student workers.
  • Maintain confidentiality and accurate records.

QUALIFICATIONS

Required:

  • A deep commitment to the mission and core values of WELS and MLC, and an ability to apply that commitment in the performance of daily responsibilities.
  • One or more years of customer service, administrative, receptionist, or related experience.
  • Proficiency with Microsoft Office, Google, and standard office equipment.

Preferred:

  • Preference may be given to an active member of the WELS or church body in fellowship with the WELS.
  • Three or more years of receptionist, administrative support, or customer service experience.
  • Experience handling cash, receipts, or basic financial transactions.

ATTRIBUTES FOR SUCCESS

  • Reflects Christ’s love through gracious, respectful, and servant-hearted interactions that advance the mission of preparing future called workers.
  • Creates a lasting impression by greeting every visitor with genuine hospitality, professionalism, and helpfulness.
  • Communicates clearly, courteously, and confidently in person, by phone, and in writing.
  • Reads situations well and responds with empathy, patience, and sound judgment to meet a wide range of needs and emotions.
  • Manages multiple priorities with accuracy, maintains confidentiality, takes initiative, and collaborates effectively to support the campus community.

PHYSICAL DEMANDS

  • Occasionally lifts and moves packages weighing up to 40 pounds.

WORK ENVIRONMENT & BENEFITS

  • This position works on-site at the MLC reception desk during business hours.
  • Work hours may include full or partial days based on campus needs and scheduling coordination with other reception staff.
  • When Part-time Non-Benefit Eligible. A comprehensive schedule of campus benefits is available here.

ABOUT US

Martin Luther College (MLC) is the WELS College of Ministry, preparing pastors, teachers, and staff ministers to proclaim the truth of the Holy Scriptures in churches, schools, and other institutions. MLC serves about 600 on-campus students and almost 1,000 online students. Located on a beautiful wooded hill, the 100-acre campus overlooks the city of New Ulm, Minnesota. MLC offers the charm of a small town with easy access to larger cities—just 25 miles from Mankato and 90 miles from Minneapolis/St. Paul.

APPLY ONLINE

Click this link to apply online

Applications are accepted until the position is filled.

Direct all inquiries to Human Resources
507-354-8221
hr@mlc-wels.edu