Payment Policies
- Online payments via credit card or debit card are assessed a small non-refundable percentage fee. E-check payments are assessed a small non-refundable flat fee.
- Payment of all courses is due in full the first day of the course.
- Past due financial accounts must be paid in full before a student can complete course registration for another MLC continuing education offering or semester, unless an exception has been granted by the director of graduate studies and continuing education.
- The college will not issue diplomas or official transcripts to students with outstanding financial obligations.
- MLC reserves the right to change its billing and payment policies at any time.
Billing Procedures
- An initial statement is issued when a student registers for a continuing education offering. Registration is done online through the Portal. When a returning student uses the “Sign in” button to register online, the online registration process will automatically generate an invoice. Students who register online as a new student, using the “Register Here” button, will receive an invoice via email attachment in 3 to 5 business days. No additional statements will be issued unless the student fails to meet the payment deadline. Students may also view and print their invoices by logging into the Portal: Portal > Information > My Graduate Studies and Continuing Education Statement. Students are expected to pay in full by the first day of the continuing education offering.
- Failure to meet payment deadlines places a student in delinquent status and will result in the following actions.
- The student taking a 3-credit course has a ten-day grace period from the start of the course for payment to be received. A past due notice will be issued via email during the grace period. If no payment is received during this grace period, the student is typically barred from further participation until satisfactory payment or plan for payment is made.
- If full payment, or approved arrangement for full payment, is not received within ten business days of the first day of the continuing education offering, a subsequent (2nd) past due notice will be sent via email and postal mail, and a $10 administrative fee will be charged to cover college expenses.
- If neither a full payment nor a satisfactory payment plan is received within 30 days following either the end of the continuing education offering, the student’s withdrawal, or the student’s removal, the Office of Continuing Education will issue an additional past due (3rd) notice via email and postal mail informing the student that full payment must be received within the next 30 days or the account will be turned over to a collection agency. A $10 administrative fee will be charged for costs associated with a third mailed statement.
- Summary for courses longer than ten days:
- Course start date: Payment due in full.
- During the ten-day grace period: Past due email notice sent.
- After the ten-day grace period: Student barred from course. Second past due notice is sent via email and postal mail. $10 administrative fee is charged to cover costs associated with a postal mail. Student is responsible for all course and administrative fees and any tuition that is not eligible to be refunded. Upon satisfactory payment or approved plan for payment, the student is reinstated in the course.
- 30 days following course end date, student withdrawal, or student removal: If course payment is not received in full or satisfactory payments according to an approved plan received, a third past due notice is sent, and an additional $10 administration fee is charged to the student.
- 60 days following course end date, student withdrawal, or student removal: Final past due sent and $10 fee charged.
- 90 days following course end date, student withdrawal, or student removal: Account turned over to collection agency.
- Summary for continuing education (CE) offerings less than or equal to ten days:
- CE offering start date: Payment due in full.
- Payment not received by CE offering start date: Past due email notice sent.
- Ten days from CE offering start date: Second past due notice is sent via email and postal mail. $10 administrative fee is charged to cover costs associated with a postal mail.
- 30 days following CE offering start date: If course payment is not received in full or satisfactory payments according to an approved plan received, a third past due notice is sent, and an additional $10 administration fee is charged to the student.
- 60 days following CE offering start date: Final past due sent and $10 fee charged.
- 90 days following CE offering start date: Account turned over to collection agency.
- MLC accepts credit (Visa, MasterCard, Discover, and American Express), electronic checks, and debit cards for payment on student accounts. A small non-refundable percentage fee will be added for credit and debit card online payments. Likewise, a small non-refundable fee will be charged for all E-check transactions.
- A $50 fee will be applied to the student’s account when a payment is returned for any reason. This includes insufficient funds, incorrect account numbers, account closed, etc.
Billing Error or Dispute
Errors or disputes about a charge are first addressed to the Financial Services billing department informally via email, phone, etc. If the matter is not resolved informally, the student writes a letter detailing a description of the presumed error and the dollar amount. The letter is addressed to the director of financial services, who makes the final determination concerning the error or dispute.
Withdrawal Process
Undergraduate students who wish to withdraw from courses during a fall or spring semester must fill out a drop/add form and bring it to the records office. During a summer semester, undergraduate students must notify the Office of Graduate Studies and Continuing Education at continuinged@mlc-wels.edu and the instructor.
For undergraduate students that are taking only online courses (not hybrid) the withdrawal notification date marks the last day of attendance for financial aid purposes. For undergraduate students that are taking hybrid or only face-to-face courses, the last date of in-class attendance marks the last day of attendance for financial aid purposes.
Continuing education students who wish to withdraw from courses must notify the Office of Graduate Studies and Continuing Education at continuinged@mlc-wels.edu and the instructor.
Graduate students who wish to withdraw from courses must notify the Office of Graduate Studies and Continuing Education, the instructor, and the director of graduate studies.
Students must follow time period guidelines within which an approved withdrawal may be made. The guidelines are found below.
Refunds and Grades
Withdrawals affect refunds and grades. The following charts relate the length of the course, the time of withdrawal, and the impact on refunds and grades.
| Length of Course | Time period within which a withdrawal may be made to receive a full tuition refund.* |
|---|---|
| Regular semester | First two weeks |
| 8 weeks | First week |
| 3 weeks | First three days |
| 2 weeks | First two days |
| 1 week | First day |
| Less than 1 week | Before the course begins |
* Credit/debit card and electronic check fees are non-refundable.
- From the days listed above until 60% of course completion: Pro rata refund of tuition according to partial refund guidelines. Course percentage refers to the ratio of the course days completed to the total course days.
- From 60% of completion to the end of the course: No refund.
| Length of Course | Time period within which an approved withdrawal may be made (Grade is recorded as a W.) | Time period after which a student may no longer withdraw. (Grade is recorded as an F.) |
|---|---|---|
| Regular semester | Beginning of course through two weeks after 60% course completion | Beyond the second week after 60% course completion |
| 8 weeks | Beginning of course through the fifth week | The sixth week and beyond |
| 3 weeks | Beginning of course through the second week | The third week |
| 2 weeks | The first week | The second week |
| 1 week | Beginning of course through the third day | The fourth day or beyond |
- Switching registration from credit to clock hours
- Requests submitted prior to the beginning of the course will receive a differential refund.
- Requests submitted once the course begins will not receive a refund.
Audit
Students may audit courses. Auditing face-to-face courses requires attendance and participation but does not require examination or major assignments. Face-to-face audits pay half of the tuition. In some cases a clock-hour-only option may be available. Auditing online courses requires completion of all course assignments and activities, but no grade or credit is issued. Online audits pay the same tuition and fees as students taking courses for credit.
