Support

Sometimes things just don’t go as planned when it comes to technology. When that happens, there are a number of ways to contact MLC IT Services for help.

During Business Hours

Visit Us

You can visit our offices on the 2nd Floor of the Wittenberg Collegiate Center, rooms 291-295. Please make sure you have brought along your Student ID and if you are bringing a laptop or other mobile device in, bring a power adapter as well as an external USB hard drive for data recovery.

Phone

Our number is (507) 233-9100 and if you are having a network issue, the best thing to do is to call from your dorm room so that we can try and assist you there.

Any Time

KnightHelp

MLC maintains a help site for frequently-asked questions at https://help.mlc-wels.edu. You can visit it at any time, look around and see if you can find an answer to your question.

If you are looking to register a device on the network (streaming, smart devices, printers, televisions, gaming systems, etc.) then please read the Dorm Networking info first and make sure you include the needed information below.

Email

You can email your support questions directly to support@mlc-wels.edu and we will take care of them as quickly as possible. Our ticketing system will automatically generate a ticket for you and send an email back to you so that you know the process has been completed.

Support Form

Finally, you can fill out the form below (all fields are required) to create a ticket in our ticketing system. You should receive an email at the email you entered when the ticket has been created.

Support Request Form

Support Request

Name *

Email Address *

Subject *

Location

Location the request is for (for on-campus requests).

Support Request Description *

Provide as much detail as possible in order to speed request resolution.